Rich Mager

Delivering On The 4 Tenets Of Patient- And Family- Centered Care

Patient- and family-centered care is the name of the game in health care. As it should be. If we are not here for our patients and our families, then why are we here? Every interaction we have with our families is a crucial opportunity to improve care outcomes. One of the many questions is: how …

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Change Management in Healthcare

Change / By Rich Mager

70% of all change initiatives fail. Why? Because changing human behavior is hard. Newton’s first law of motion dictates that a body at rest will remain at rest (or at least in its uniform motion) unless directly acted upon by another force. You could speculate that change management would have fit right into Sir Isaac …

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